Hello, thanks for taking the time to provide us with your feedback! It's wonderful to hear we provided you with great customer service. We sincerely value your business and look forward to your next visit!
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your service visit. If you have further needs or questions, please reach out! We're always happy to help!
Hello. Thank you for giving us a review and rating! We love to hear that our staff made your visit a pleasant one. We also understand that your time is valuable, and will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon. Safe travels!
Your service associate Mislead me regarding a battery warranty. Wasted half a day back & Forth to confirm the coverage . I spoke to Kevin twice over the phone & he told me I was covered. At the 11th hour I was charged . You don’t give wrong info period.
Mike is the greatest!!! He gets right on it to make sure your vehicle is serviced and keeps you updated on repairs. He explains to you what the technicians found after the diagnosis. I am pleased with the work that the service technicians provided
I came in and service person Ms Levy told me my warranty was expiring and not looking to see that I have extended warranty on my vehicle. When she told me that I was very worried and it was not necessary for me to go through that. When i came to pick up my vehicle I was told that it had one bad spark plug, one bad cable and one cable that lost connection to the stablitrak. I still don't understand why the only replaced one plug when most auto mechanics state that you should replace all if you have one that is filed on a vehicle that has less than 30,000 miles on it. But what really upset me is that she came out after I went and gave my key to the poor to pick up my car she came out running to make sure that I would give her a all five very satisfied and the manager was standing there and did not say anything about someone coming up to the customer after the fact when she should have had that conversation with me inside.
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (281) 406-3559 to discuss your concerns, as your satisfaction is of utmost importance to us.
Best experience ever in any car purchase. Sales team is excellent and offered the best deal in the Houston area. From test drive to finance, the process was streamlined and expedetious. Team was courteous and focused on the customer.
I had a serious blowout that led to many repair issues. Jimena was my service manager and quickly reviewed with me on how extensive the damage was and took steps to provide me a loan car while she set up a repair schedule. She kept me involved throughout the entire process. She was able to minimize the repair interval. The work performed resolved all of my issues in short order. I have always received great service from AutoNation service department. in addition, I have worked with Jimena before and am highly appreciative of her support.
Hello, thank you for sharing your experience! We're happy to hear your service went well; we'll be sure to pass your comments on to Jimena. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!